Shipping policy

ORDER PROCESSING

Please allow up to 3 business days for order processing. You will receive a confirmation email once your order has been dispatched or is ready for pickup.

STORE PICKUP

419A Mill Road
Takanini, Auckland 2582

Orders can be picked up daily between 9:00 AM and 6:00 PM. You will receive an email notification when your order is ready for collection.

SHIPPING INFORMATION

We currently ship throughout New Zealand only.

Shipping charges are calculated at checkout based on the products in your order, shipping destination, and shipping method required.

Standard orders are generally shipped using NZ Post and typically arrive within 1–3 business days after dispatch, depending on your location.

FREE SHIPPING

We offer free shipping for orders over $150 NZD excluding heavy freight products like: big aquariums and large cages.

Please note:

  • Free shipping applies to all products except for heavy freight items.

  • Heavy freight items are excluded from free shipping.

  • Eligibility is automatically calculated at checkout.

FREIGHT & QUOTE-ONLY PRODUCTS

Certain large or heavy products require freight shipping and special packaging. The checkout will display the applicable freight charge before payment.

Large items are packaged with special care to make sure that items deliver in good condition.

RURAL DELIVERY

Additional charges or longer delivery times may apply to rural addresses.

SPLIT SHIPMENTS

Orders containing multiple product types may arrive separately. For example, standard products, oversized products, and freight items may ship independently.

REFUNDS, RETURNS AND EXCHANGES

For complete return and refund information, please see our Refund Policy.

LIVE ANIMALS

Shipping of live animals is not available. Live animals are available for pickup only.

When collecting animals, please bring suitable transport boxes or crates. The safety and welfare of all animals is our priority, and safe transportation is essential.

Our checkout system will automatically prevent shipping options from being selected for live animal purchases.

If you have any questions regarding shipping, freight, or returns, please contact us at info@thechookbarn.co.nz.